Get in Touch With Us
Whether you have a question about how a sweepstakes casino works, want to flag something on this site that looks out of date, or have a suggestion for content we should cover, this page explains the best way to reach us and what happens next.
How to Reach the Team
Email is the most reliable way to contact us. Every message is read by a real person, and we aim to respond within two working days. You can reach us at [email protected].
To help us get back to you quickly, include a short description of your enquiry in the subject line. The more context you give upfront, the faster we can direct your message to the right person.
What You Can Write to Us About
There is no wrong reason to get in touch. The most common enquiries we receive fall into the following categories:
- Content questions — If something on this site is unclear, or you want to know more about how sweepstakes casinos, Sweepstakes Coins, or the dual-currency model works, send us a message and we will do our best to help.
- Accuracy and corrections — Our reviews and comparisons are researched carefully, but eligibility rules, welcome offers, and state availability can change quickly. If you spot information that looks outdated or incorrect, please flag it. We take accuracy seriously and will investigate promptly.
- Reader suggestions — Have a platform you think we should review, or a topic you would like us to cover? We welcome reader input when planning new content, and genuinely consider every suggestion we receive.
- Editorial and partnership enquiries — If you represent an operator or organisation and would like to discuss how we might work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
- Responsible play concerns — If you or someone you know is finding it difficult to manage time or spending on social casino platforms, mention this in your message and we will point you towards relevant support resources.
What to Expect After You Email Us
When your message arrives it is reviewed by a member of the editorial team — not an automated system. You will receive a reply from an actual person who has read what you wrote.
Our target response window is two working days. During periods of high volume it may take a little longer, and we appreciate your patience. We always follow up, so if you have not heard back after four working days it is worth checking your spam folder before writing again.
A Note on How This Site Works
Sweepstakes Casino is an independent comparison site. We research and review sweepstakes and social casino platforms available to players in the US, covering everything from welcome offers and game libraries to redemption conditions and state eligibility. We may earn commission when readers visit a platform through our links, but that relationship does not determine how platforms are ranked or assessed — our editorial process is separate from our commercial arrangements.
If you have concerns about any aspect of that process, or about a specific review, we welcome the conversation. Transparency matters to us, and reader feedback has shaped improvements to this site more than once.
A Word on Sweepstakes Casino Enquiries
We are a review and comparison site, not an operator. We cannot access your account on any individual platform, process redemptions, or resolve disputes on behalf of a specific casino. For account-level issues — such as verification delays, coin balance questions, or prize redemption — you will need to contact the platform directly through its own support channel.
That said, if you have had a poor experience with a platform we cover and believe our review does not reflect it accurately, we want to hear about it. Reader experiences are a valuable part of how we assess and update our content.
Thank you for visiting this page. The team looks forward to hearing from you — [email protected] is the place to start.